1. Pricing of Products
The price quoted in this website/catalog are wholesale FOB Kathmandu in US $. But you may also convert using currency converter for pound and Euro. We deliver goods door to door(4- 7 days) via Aramex/EMS express, DHL/Fedex or UPS courier. Shipping cost is calculated based on gross weight of shipment. Upon receiving the order, we will send pro-forma invoice indicating shipping cost, delivery schedule and payment sending information via credit/debit card, Bank Wire or paypal. USA companies can also pay by ACH to our Bank account in USA.
2. Stock in Hand
You may order any quantity while ordering but, we encourage to place minimum order of amounted to 50$ to make shipping cost reasonable. You can order any quantity, in case we have out of stock, we can produce most products within shortest time from one to two weeks. We inform buyer immediately about the stock availability and next shipping schedule if goods is out of stock. In some case, our products are featured in assorted nature so the products may be slight different than featured but we take permission before shipping from clients. In case you need identical please indicate while ordering assorted featured items.
Single piece item can be shipped via economic mode of shipment ie, registered mail service .
Delivery will be made normally within a week if it is available in stock, goods is shipped after we get payment either via credit card, paypal or bank transfer. Goods which are out of stock will be reproduced within shortest time possible and buyers will be informed for estimated delivery time.
4. Payment Methods and Procedures
We accept Credit Card/debit card (Master, Visa. American Express, JCB etc) or bank transfer in Nepal or in USA bank account which is convenient for USA/Canada customers. We will give you address/account for such payment once order is negotiated if order placed by email. We will send buyers proforma invoice via email along with payment sending link. Customer wanting to use other method of payment should first contact us.
4. Shipping and Custom Policies
4.1 .We are using DHL, Aramex and Fedex, UPS, EMS for delivery . They deliver normally within 4 to 7 business days. If you have special preference for choice of courier service you may let us know. The shipping price vary little bit as per the courier service. We will let you know any additional cost for your choice of shipping carrier.
We can also ship single piece items like jewelry and low weight/volume items on economic mode of shipment, such as via register parcel post.
4.2. Customer should report us and concerned courier services immediately for any damage goods received or loss goods subject to the condition of box being received in damage condition or open condition within a week. Any loss of items /damage case reported after more than one week is not entertained.
If the goods arrived in damaged condition or not to the type of your buying or found defect in quality, you may return purchased goods to our affiliates partner in USA. We will replace with the new one and deliver to you again .
4.3. Write to us for bulk shipping rate at firstname.lastname@example.org should you want to place order in bulk or several pieces . We will give discount for bulk purchase over 50 pcs.
4.5. Bulk order may be shipped by air/sea cargo on cheaper rate.
Insurance can be arranged for shipment upon request.
6. Custom Orders
We accept custom order or buyer’s specific design. We provide exclusively design as per request. Please send your request with details.
7. Errors on Pricing and Cancellation of Orders
We reserve the right to cancel an order or request for price change due to price errors printed on the website due to technical problem or any other reasons. We will ask further instruction to customers whether to readjust the price or cancel the order. Once order is confirmed, the price will not change.
8. For any other question or Customer service Please contact to us
Third World Craft Nepal ( Artisan Market Nepal)
P.O.Box. 7961, Kathmandu
Baba Chowak, Nakhiput. Lalitpur. (Behind Sangpang Chowk ) , W.N.14, Lalitpur
Phone : Mobile : 977 9851044201
email : email@example.com
Skype : peoplink
Viber /Whats App : 977-9851044201