1. Incase you want to refund for products you did not receive on given time please let us know first.  Please do not claim charge back without contacting us for any information on your order. 


2. Goods once delivered abroad are not refundable to us or can not be sent back to Nepal due to policy complication and re-import duties. We will do our best to minimize error  and in case of such refund is necessary please contact us first so that we can sort out best way to replace or refund.